ActivePal (“we,” “our,” “us,” or “the App”) values your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use the ActivePal mobile application and its related services.
By creating an account or using the app, you agree to the terms outlined below.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
When you register or update your profile, we may collect:
Full name
Date of birth
Gender
Email address and phone number
Location (city, region, GPS for matching nearby users)
Profile photo and service category
b. Financial Information
When you use wallet features (add money, withdraw, or earn through services):
Bank account details (for withdrawal only)
Transaction records (charges, earnings, and withdrawals)
Wallet balance history
All financial data is encrypted and securely stored. We never store your debit/credit card details directly on our servers.
c. Usage Data
We automatically collect:
Device information (model, OS version, unique device ID)
App usage logs, crash reports, and feature activity
IP address and session time for security monitoring
d. Communication Data
When you contact other users through the app, we collect:
In-app messages or connection details
Contact permissions (if you grant access)
Communication preferences
2. How We Use Your Information
We use your information to:
Create and manage your user account
Match you with nearby or relevant service providers
Process payments, wallet updates, and withdrawals
Verify user identity and prevent fraud
Improve app performance and personalization
Provide customer support and service updates
Comply with legal and financial regulations
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal or financial information to any third party.
We may share limited data only in the following cases:
Payment Processing: With secure, authorized payment partners to complete wallet transactions and withdrawals.
Legal Compliance: When required by law, government authorities, or court orders.
Technical Service Providers: For cloud storage, analytics, or customer support (under strict data protection agreements).
All partners and service providers are legally bound by confidentiality and data security obligations.
4. Wallet and Banking Data Security
Your bank details are used solely for processing withdrawals and are fully encrypted during transmission and storage.
ActivePal does not display or share your banking data with any user.
All wallet transactions use secure SSL encryption and verified payment gateways.
5. Data Storage and Protection
All personal data is stored securely using AES-256 encryption and industry-standard security measures.
We regularly monitor and update our systems to prevent unauthorized access, loss, or misuse of information.
Only authorized personnel have access to user data for verified operational needs.
6. User Data Visibility
Your public profile (name, age, photo, service offered, and rating) is visible only within the ActivePal app.
Contact information (email or WhatsApp) is shown only after a confirmed connection or booking.
Sensitive data such as bank details or transaction history is never shared publicly.
7. Data Retention
We retain user data as long as your account remains active or as required by law for financial reporting.
You may request account deletion anytime, after which personal data is removed within 30 days, except data required for legal or accounting purposes.
8. Your Rights
As a user, you have the right to:
Access your personal data stored in the app
Request correction of inaccurate information
Request deletion of your data (account closure)
Withdraw consent for data use (subject to service limitations)
Contact us for privacy concerns or complaints
To exercise these rights, contact us at ios.passionateinfotech@gmail.com.
9. Cookies and Analytics
The app may use cookies or analytics tools to understand usage patterns and improve user experience.
These do not collect personally identifiable information and can be managed through your device settings.
10. Children’s Privacy
ActivePal is intended only for users aged 18 years and above.
We do not knowingly collect or store data from minors. Accounts found underage will be terminated immediately.
11. Policy Updates
We may update this Privacy Policy periodically. All changes will be posted in the app with the updated “Effective Date.”
Continued use of the app after an update means you accept the revised policy.
12. Contact Us
If you have any questions, feedback, or privacy concerns, please contact us at:
WhatsApp:
+919825316568